98. Community Pharmacy Handbook

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98. Community Pharmacy Handbook

98. Community Pharmacy Handbook

 

 

CATEGORY: Medical & Medicine – 500 Courses

COURSE NUMBER: 98

FEES: 555/- INR only

CERTIFICATE VALIDITY: Lifetime

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BOOKS/ MANUALS: Pages

Syllabus

Preface vii
How to use this book ix
Acknowledgements xi
About the author xii
Abbreviations xiii
1 Continuing professional development 1
The CPD concept 2
CPD and clinical governance 4
CPD – getting started 5
Personal development planning 18
2 Management skills in the pharmacy 29
Time management 31
Motivating your team 39
Management of meetings 42
Performance management 44
Teamwork and communication 45
Information management 48
Management style 51
3 Training and development of the pharmacy team 59
Pharmacy support team 59
Training needs analysis 63
Training methods in the pharmacy 66
Coaching skills 75
Evaluation of training 78
4 Contractual framework for community pharmacy 87
Contract overview 88
Essential services 90
Standard operating procedures 104
Monitoring the contract 108
Support for people with disabilities 109
Community pharmacy contract for Scotland 112

5 Medicines use review 121
Accreditation 122
Planning the MUR service 125
Conducting a MUR 129
Practical solutions to patient problems 133
Summary 135
6 Offering enhanced services 144
Commissioning of services 144
Practical guidance on delivering enhanced services 147
7 Supplying medication 181
Dispensary design and workflow 181
Patient medication records 189
Accredited checking technician 190
Dispensing errors 192
Electronic transmission of prescriptions 197
Managing customer complaints about NHS services 198
Patient group directions 200
Pharmacists as prescribers 202
8 Responding to symptoms 210
Presentation of symptoms 212
Making a differential diagnosis 214
Communication skills in the pharmacy 218
Effective use of support staff 221
Specific product requests 224
Evidence-based recommendation 224
Monitoring of symptoms 227
Audit – responding to symptoms 228
9 Multidisciplinary working 235
Relationships with general practice 237
Medicines management 237
Making a business case for a new service 242
Negotiation skills 244
Working with hospital pharmacists – discharge schemes 246
Working with specific patient groups 247
The way forward 251
Answers 259
Appendix 1 Example of a medicines use review form 273
Index 278

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